At BuyDream by Ayesha, we strive to ensure your complete satisfaction with every purchase you make on our platform. In the event that you wish to exchange a product, we have designed a transparent and customer-friendly exchange policy to facilitate a smooth process. Please review the following guidelines:
**Eligibility for Exchange:**
1. **Product Condition**: The item being exchanged must be unused, unworn, and in its original condition with all tags intact.
2. **Time Frame**: Exchanges are accepted within [number of days] days from the date of delivery. Please ensure that you initiate the exchange process within this timeframe.
3. **Proof of Purchase**: A valid proof of purchase, such as the order confirmation email or receipt, is required for all exchange requests.
**Items Excluded from Exchange:**
1. **Final Sale Items**: Certain products marked as final sale or clearance items are not eligible for exchange unless they are damaged or defective upon receipt.
2. **Personalized and Customized Items**: Products that have been customized or personalized according to your specifications cannot be exchanged unless there is a manufacturing defect.
**Exchange Procedure:**
1. **Contact Customer Support**: To initiate an exchange, please contact our customer support team either through email or phone. Provide your order details and reason for exchange.
2. **Verification Process**: Our team will verify the eligibility of the item for exchange based on the provided information.
3. **Return Shipping**: If the exchange is approved, you will be provided with instructions on how to return the item. Please ensure that the product is securely packaged to prevent any damage during transit.
4. **Exchange Processing**: Once we receive the returned item and verify its condition, we will process the exchange and dispatch the replacement product. If the requested item is out of stock, we will provide you with alternative options or issue a store credit.
**Additional Information:**
1. **Shipping Costs**: Customers are responsible for the shipping costs associated with returning the item for exchange unless the product is damaged or defective upon receipt.
2. **Refund Policy**: Please note that exchanges are not eligible for refunds. If you wish to return an item for a refund, kindly refer to our Returns Policy.
3. **Manufacturer’s Warranty**: Products covered under manufacturer’s warranty will be exchanged according to the terms specified by the manufacturer.
4. **Policy Updates**: BuyDream by Ayesha reserves the right to update or modify the exchange policy at any time without prior notice. Any changes to the policy will be reflected on our website.
For further assistance or inquiries regarding our exchange policy, please feel free to contact our customer support team.
Thank you for shopping at BuyDream by Ayesha. We appreciate your trust in us and are committed to providing you with a seamless shopping experience.